I received a catalogue from Charles Tyrwhitt in November with what seemed to be a great promotional offer on mens dress clothes. I placed my order online on November 22, 2010 and, to date, I still have not received the shirts, ties and cufflinks that I ordered.
Near the end of December, a customer service rep assumed it was "lost in transit" and placed a new order order of nearly the same clothes in the original order (leaving out one shirt without telling me). The order still has not arrived. Of course they charged me for the complete order way back in November minutes after the order was placed.
Numerous calls to customer service reps are fruitless. Stock answers about weather delays and security checkpoints continue to ring hollow. It seems as if I've placed an order in 1779, where a boat would cross the Atlantic and, due to high seas and storms, take months to arrive.
I would recommend avoiding this company. I have wasted so much valuable time trying to track down my order and complain to this company. There were also issues regarding the professionalism and knowledge of the customer service representatives, but I think you all get the picture by now.
Location: Washington, District Of Columbia